Summary of What We Collect and Why
We collect the following categories for the purposes shown below. Providing personal information is optional, but certain features may not work without it.
| Category | Examples | Purpose | Retention |
|---|---|---|---|
| Identifiers | Name, email, phone | Quotes, scheduling, support | Up to 36 months |
| Commercial info | Service requests, invoices | Provide and document services | Up to 7 years where required |
| Internet activity | Pages viewed, device info, cookies | Security, analytics, site performance | Up to 26 months |
| General location | City/region from IP | Service area routing, fraud prevention | Up to 26 months |
| User content | Photos, messages | Estimating, customer service | Up to 36 months |
| Sensitive PI | Not intentionally collected | — | — |
We do not sell personal information for money. We may “share” limited identifiers with advertising or analytics partners for cross-context behavioral advertising unless you opt out.
How We Collect, Use, and Disclose Information
Sources
- You, via our website forms, phone, SMS, or email
- Automatic collection from your device (cookies, pixels, logs)
- Service providers (payment, scheduling, CRM)
Uses
- Provide quotes, schedule, and perform services
- Customer support and communications
- Security, fraud prevention, and legal compliance
- Analytics, site improvement, and advertising controls
Disclosures
- Service providers processing information under contract
- Payment, billing, and accounting vendors
- Analytics and measurement partners
- Law enforcement or regulators when required
Sale/Sharing
We do not sell personal information for money. We may share limited identifiers and internet activity with advertising or analytics partners for cross-context behavioral advertising. Use the opt-out link to restrict this and set your browser’s Global Privacy Control.
Your Choices and Rights
California residents have the rights listed below. We do not discriminate against you for exercising these rights.
How to Submit a Request
- Online: Privacy Requests
- Email: [email protected]
- Phone: (951) 662-9654
We will verify your request using information we already have and may ask for additional details. Authorized agents may submit requests with proof of authority.
Your Privacy Controls
- Do Not Sell or Share
- Cookie Preferences
- We honor Global Privacy Control (GPC) signals sent by your browser.
If you are 13–15 years old, we do not sell/share your information without affirmative authorization. Our services are not directed to children under 13.
Cookies, Pixels, and Similar Technologies
We use cookies/SDKs to keep the site secure, measure performance, and understand how it’s used. Some cookies are essential; others are optional and can be controlled.
- Essential: security, load balancing, form delivery
- Analytics: usage metrics and diagnostics
- Advertising: limit frequency and measure campaigns
Texts, Calls, and Email
By providing your contact information, you agree we may contact you about your requests and services. Marketing texts require your express consent and are not a condition of purchase. Message and data rates may apply. Reply STOP to opt out and HELP for help. See our SMS Terms.
How Long We Keep Information
We retain information only as long as necessary for the purposes described, including legal, tax, and accounting obligations. Typical ranges are shown in the summary table above. When retention ends, we deidentify or delete the information.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact us and we will promptly delete it.
Under 13
- We do not knowingly collect, maintain, or use personal information from children under 13.
- Parents/guardians can request deletion by emailing [email protected] or visiting Privacy Requests.
Ages 13–15 (California)
- We do not “sell” or “share” personal information for cross-context behavioral advertising without the minor’s affirmative authorization.
- Minors or their guardians may withdraw authorization at any time using Do Not Sell or Share or by contacting us.
If you are a parent or guardian and believe your child provided us personal information without your consent, please contact us at [email protected] or call (951) 662-9654.
Protecting Your Information
We implement reasonable administrative, technical, and physical safeguards. No system is perfectly secure. Please contact us immediately if you suspect unauthorized activity.
Changes to This Policy
We may update this policy from time to time. The Effective date above reflects the latest version. Material changes will be posted on this page.
Submit a Privacy Request
Use this form to request access, deletion, correction, or to ask a question about your privacy.
Other Ways to Reach Us
Email: [email protected]
Phone: (951) 662-9654
Controller
Rainbow Carpet Clean, LLC
25206 Avenda Madrid, Homeland, CA 92548