Notice of Cancellation

Three quick options

How to Cancel or Reschedule

Call or text: (951) 662-9654
Submit the form below with your preferred new date/time or “cancel.”
Reply to your confirmation SMS/email with “CANCEL” or “RESCHEDULE.”

Emergencies happen. Tell us what’s up—we’re reasonable and we’ll work with you.

About fees & refunds

24+ hours: no fee.
Same-day: a fee may apply to cover crew time and routing.
Deposits: if one was taken, eligible refunds are processed promptly to your original method.

Submit request

Cancel / Reschedule Appointment

Include your name, address, appointment date/time, and whether you want to cancel or reschedule.

Questions?

Phone: (951) 662-9654
Email: [email protected]

Address: 25206 Avenda Madrid, Homeland, CA 92548

Fair-use exceptions

Illness or family emergency
Unsafe conditions (water, power, access)
Extreme weather or road closures

Tell us and we’ll waive fees where reasonable.

About legal rights

This page describes our standard policy. If consumer cancellation rights apply to how you booked, we’ll honor them. If you have questions about your specific situation, contact us.

Notice at Collection

Summary of What We Collect and Why

We collect the following categories for the purposes shown below. Providing personal information is optional, but certain features may not work without it.

Category	Examples	Purpose	Retention
Identifiers	Name, email, phone	Quotes, scheduling, support	Up to 36 months
Commercial info	Service requests, invoices	Provide and document services	Up to 7 years where required
Internet activity	Pages viewed, device info, cookies	Security, analytics, site performance	Up to 26 months
General location	City/region from IP	Service area routing, fraud prevention	Up to 26 months
User content	Photos, messages	Estimating, customer service	Up to 36 months
Sensitive PI	Not intentionally collected	—	—

We do not sell personal information for money. We may “share” limited identifiers with advertising or analytics partners for cross-context behavioral advertising unless you opt out.

Opt Out of Sale/Sharing Make a Privacy Request

Details

How We Collect, Use, and Disclose Information

Sources

You, via our website forms, phone, SMS, or email
Automatic collection from your device (cookies, pixels, logs)
Service providers (payment, scheduling, CRM)

Uses

Provide quotes, schedule, and perform services
Customer support and communications
Security, fraud prevention, and legal compliance
Analytics, site improvement, and advertising controls

Disclosures

Service providers processing information under contract
Payment, billing, and accounting vendors
Analytics and measurement partners
Law enforcement or regulators when required

Sale/Sharing

We do not sell personal information for money. We may share limited identifiers and internet activity with advertising or analytics partners for cross-context behavioral advertising. Use the opt-out link to restrict this and set your browser’s Global Privacy Control.

California Privacy Rights

Your Choices and Rights

California residents have the rights listed below. We do not discriminate against you for exercising these rights.

Know/Access

Request the categories and specific pieces of personal information we collected about you.

Delete

Ask us to delete personal information, subject to legal exceptions.

Correct

Request correction of inaccurate personal information.

Opt Out

Opt out of sale/sharing for cross-context advertising.

Limit Sensitive PI

We do not intentionally collect Sensitive PI. If that changes, you can limit its use.

Appeal

If we deny a request, you may appeal by replying to our decision email.

How to Submit a Request

We will verify your request using information we already have and may ask for additional details. Authorized agents may submit requests with proof of authority.

Your Privacy Controls

Do Not Sell or Share
Cookie Preferences
We honor Global Privacy Control (GPC) signals sent by your browser.

If you are 13–15 years old, we do not sell/share your information without affirmative authorization. Our services are not directed to children under 13.

Cookies & Analytics

Cookies, Pixels, and Similar Technologies

We use cookies/SDKs to keep the site secure, measure performance, and understand how it’s used. Some cookies are essential; others are optional and can be controlled.

Essential: security, load balancing, form delivery
Analytics: usage metrics and diagnostics
Advertising: limit frequency and measure campaigns

Cookie Policy Cookie Preferences

Communications

Texts, Calls, and Email

By providing your contact information, you agree we may contact you about your requests and services. Marketing texts require your express consent and are not a condition of purchase. Message and data rates may apply. Reply STOP to opt out and HELP for help. See our SMS Terms.

Retention

How Long We Keep Information

We retain information only as long as necessary for the purposes described, including legal, tax, and accounting obligations. Typical ranges are shown in the summary table above. When retention ends, we deidentify or delete the information.

Security

Protecting Your Information

We implement reasonable administrative, technical, and physical safeguards. No system is perfectly secure. Please contact us immediately if you suspect unauthorized activity.

Updates

Changes to This Policy

We may update this policy from time to time. The Effective date above reflects the latest version. Material changes will be posted on this page.

Request Center

Submit a Privacy Request

Use this form to request access, deletion, correction, or to ask a question about your privacy.

Other Ways to Reach Us

Email: [email protected]
Phone: (951) 662-9654

Controller

Rainbow Carpet Clean, LLC
25206 Avenda Madrid, Homeland, CA 92548