Terms of Service

• Pre-inspection and spot testing happen before any chemical use.
• Reasonable efforts are made to remove stains; some are permanent depending on dye/heat/age.
• Dry times vary by ventilation, humidity, and pile density.

2) Appointments

• Arrival windows are estimates; routing and job conditions can shift timing.
• Clear access, water, and power must be available.
• Move small, fragile, or high-value items ahead of time unless we agree otherwise.

Need to change plans? Use our Notice of Cancellation.

3) Pricing & Payment

• Quotes may change on-site after measuring, soil/stain assessment, or additional requests.
• Payment is due at completion unless we agree in writing. We accept common payment methods.
• Late or returned payments may incur administrative fees and interest per law.

4) Satisfaction Guarantee

• If you’re not happy, contact us within 72 hours. We’ll re-clean the area(s) in question where feasible.
• Guarantee excludes permanent stains, worn fibers, pre-existing damage, and issues outside cleaning scope.

5) Customer Responsibilities

• Secure pets and inform us of sensitivities to fragrances/chemicals.
• Identify problem areas (pet urine, ink, rust, paint, dyes) before we begin.
• Use caution on damp surfaces. Keep children and pets off recently cleaned areas until dry.

6) Limitations & Disclaimer

• We don’t guarantee removal of every stain or odor. Wicking can bring soils back as items dry.
• Normal wear, sun fading, delamination, loose seams, and pre-existing damage can be exposed by cleaning.
• We are not liable for incidental or consequential damages beyond the invoice amount for the service at issue, to the fullest extent permitted by law.

7) Property & Belongings

• We handle furniture carefully; heavy/oversized items may be excluded unless agreed.
• We aren’t responsible for unreported fragile or high-value items left in service areas.
• Water mitigation: we stabilize first, then propose follow-up remediation/restoration as needed.

8) Health & Safety

• We use professional and eco-friendly solutions where appropriate. Safety Data Sheets available on request.
• Let us know about sensitivities, asthma, or pregnancy so we can choose the gentlest viable chemistry.
• Ventilation helps speed dry times and reduce residual humidity.

9) Photos & Reviews

• With your permission, we may take before/after photos of serviced materials (not people or private documents) for quality control and marketing.
• You can withdraw permission anytime: [email protected].

10) Privacy

We respect your privacy. See our Privacy Policy, Do Not Sell or Share, Limit Sensitive PI, and Cookie Preferences.

11) Disputes & Governing Law

• California law governs. Venue: Riverside County, CA.
• Parties agree to attempt good-faith resolution first. If unresolved, disputes may proceed in small claims or another competent court.
• Each party covers its own costs and fees unless a statute says otherwise.

12) Changes to Terms

• We may update terms. The latest version will be posted here with an effective date.
• Continued use after changes means you accept the updated terms.

Contact

Rainbow Carpet Clean, LLC
25206 Avenda Madrid, Homeland, CA 92548
(951) 662-9654 • [email protected]